How To Place A Work Order

It is our goal at Somerset Properties to make things easier for you.  This includes making it easy and stress free to report a problem through our Service Portal.  You may also call the Property Management Office at 904.620.0876 between 8:00 am and 5:00 pm. Monday – Friday.  For emergency maintenance after hours, call 904.426.9697 and the On-Call Engineer will be contacted.  During the business day, you can also email your request to your property management team at: Jane@somprop.com or Areed@somprop.com

About the Service Portal: 

Your Property Management team has provided a self-service, web interface known as a Service Portal. This interface allows you to enter and track the status of your Service Requests (e.g. requests for repairs in your suite, or to report issues in other areas of the building).


A member of the Property Management team can E-mail you a web address, where you can set up your User Name and Password for using your Service Portal.


Please note that work outside the terms of your lease may involve additional costs that will be invoiced to you after the completion of the work and due within 30 days after invoicing.  Please discuss this with the Property Management Office prior to requesting this type of work.  We are here to help you with all your building and suite related concerns so please do not hesitate to contact us at any time. Your satisfaction is important to us.