Introduction to Emergency Procedures

Below are some "common sense" steps that should be followed in almost every type of emergency:

 

1. Remain calm.  Panic can cause more damage and/or injury in many cases than the emergency itself.
2. Contact the appropriate party immediately and relate all pertinent information (address, office number, name, nature of emergency, etc.)
3. Do not add to the situation by exaggeration or by relating irrelevant or unsubstantiated statements.
4. Do not become a spectator.  Head away from, not toward, the problem area.  Avoid getting in the way of emergency personnel.
5. Follow the directions of those in charge.
6. Remember, unless the fire alarm is activated, Tenants have the final decision whether they wish to evacuate their suite or the building.  If it is decided to evacuate, use the appropriate areas designated for this purpose, remain calm, and be courteous to others.
7. In any situation when the fire alarm is activated, all personnel must evacuate the building and should not return unless permission is given by the attending Fire Official.

 

We strongly recommend that each Tenant establish an internal procedure for handling emergency situations.  An office representative should be appointed and given the responsibility of coordinating emergency procedures in cooperation with the Property Management Office.  All employees should understand that the representative's instructions should be followed in emergency situations.

Somerset Properties Property Management Office should have the name and telephone number (both working and non-working hours) of the Tenant's representative.  Emergency Contact Information should be updated annually or at time of significant change.

The Tenant's representative should be familiar with the location of all emergency exits, equipment, and telephone numbers of all emergency services.

Property Management and emergency services personnel should be aware of any special or unique situations within the Tenant's area, such as:

 

• UNUSUAL WORKING HOURS
• SPECIALTY NEEDS PERSONNEL
• SPECIAL EQUIPMENT OR PERSONNEL WHO COULD BE

                            HELPFUL IN EMERGENCY SITUATIONS (PARAMEDIC, CPR, ETC.)

• USE OR STORAGE OF HAZARDOUS MATERIALS IS ALWAYS PROHIBITED PER TERMS OF THE LEASE AGREEMENT

 

Contained in the following pages are suggested procedures for action to be taken during emergency situations.  The use of these procedures is intended to provide for the safe and expedient resolution of the emergency.  We suggest that each Tenant understand the guidelines set forth in this Emergency Manual.  The final decision on what action to take rests with the individual.  We urge that at all times you follow the directions of emergency personnel.